Terms & Conditions
- Detailed description of goods and/or services
Healthy-U-Nutrition is a business in the Health and Beauty industry that Promotes Health.
- Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way Email. (For e.g., booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
- Export restriction (Optional)
The offering on this website is available to South African clients only.
- Return and Refunds policy
The provision of goods and services by Healthy-U-Nutrition is subject to availability. In cases of unavailability, Healthy-U-Nutrition will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15 % administration fee. (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
Healthy-U-Nutrition shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: https://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.
- Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Healthy-U-Nutrition bank account, the details of which will be provided on request.
- Card acquiring and security
Card transactions will be acquired for Healthy-U-Nutrition via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
- Customer details separate from card details
Customer details will be stored by Healthy-U-Nutrition separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
- Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Healthy-U-Nutrition takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
- Country of domicile
This website is governed by the laws of South Africa and Healthy-U-Nutrition chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature (Company Address) .
Healthy-U-Nutrition may, in its sole discretion, change this agreement or any part thereof at any time without notice.
- Company information
This website is run by Healthy-U-Nutrition, the sole trader based in South Africa trading as Health Lab and with registration number K2020890456.
- Healthy-U-Nutrition contact details
Company Physical Address: 80 Corrobrick Road
Telephone: +27 61 553 4449
Healthy-U-Nutrition accepts the return of goods purchased on the website and goods returned in the applicable condition and time (7 days)frame exchanged or the purchase amount credited onto your online account.
Healthy-U-Nutrition will only accept the return of goods if the return is logged within 7 (seven) days of delivery, the goods are in their original packaging and undamaged (only damaged goods received on delivery can be returned).On approval the refund amount will be credited onto your online account within 1-2 working days and can be used on the website.
Please note that the user is responsible for the return of any goods ordered in error and liable for any costs relating to the return. It is suggested that any returns are sent with an insured courier service as Healthy-U-Nutrition is not liable for any loss or damage during the returns process.
Please send an email to firstname.lastname@example.org to start the process. We will promptly respond
This Notice explains how we obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).
At COR Concepts (and including this website, POPIAct-Compliance) we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.
About the Company
The information we collect
We collect and process your personal information mainly to contact you for the purposes of understanding your requirements, and delivering services accordingly. For this purpose we will collect contact details including your name and organisation.
We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.
Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.
How we use your information
We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes.
- To gather contact information;
- To confirm and verify your identity or to verify that you are an authorised user for security purposes;
- For the detection and prevention of fraud, crime, money laundering or other malpractice;
- To conduct market or customer satisfaction research or for statistical analysis;
- For audit and record keeping purposes;
- In connection with legal proceedings.
Disclosure of information
We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.
We may also disclose your information:
- Where we have a duty or a right to disclose in terms of law or industry codes;
- Where we believe it is necessary to protect our rights.
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.
Our security policies and procedures cover:
- Physical security;
- Computer and network security;
- Access to personal information;
- Secure communications;
- Security in contracting out activities or functions;
- Retention and disposal of information;
- Acceptable usage of personal information;
- Governance and regulatory issues;
- Monitoring access and usage of private information;
- Investigating and reacting to security incidents.
When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.
We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.
Your Rights: Access to information
You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.
Please note that any such access request may be subject to a payment of a legally allowable fee.
Correction of your information
You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.
Definition of personal information
According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act, COR Concepts also includes the following items as personal information:
- All addresses including residential, postal and email addresses.
- Change of name – for which we require copies of the marriage certificate or official change of name document issued by the state department.
How to contact us
If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed on our website.
Orders placed and paid for Monday to Thursday before 11.00am will be despatched the same day any orders placed after 11.00am will be sent out the following day. No postal orders will be despatched on a Friday or over the weekend.
Each parcel will have a waybill number which will be forwarded to the client before the close of business hours 4.30pm for the parcels sent out on that specific day.
All parcels will be charged at R 130 per parcel anywhere in South Africa.
All parcels will be delivered to either the clients personal address or office address discreetly according to their delivery instructions and address.
SOUTH AFRICAN LAW. This agreement shall be governed by and construed in accordance with the laws of the Republic of South Africa
Country of Domicile – South Africa